Returns and Complaints

Last update: 2/9/2026

We are committed to offering the highest quality products. If you are not satisfied with your purchase, we are here to help.

1Right of withdrawal

In accordance with Directive 2011/83/EU and Polish law, you have the right to withdraw from the contract within 14 calendar days without giving any reason.

14 days

from receiving the product

2Conditions for return

Product unused and in original condition
Complete original packaging
All accessories included
Labels and seals intact
Customized or made-to-order products
Downloaded or activated software
Products with user-caused damage

3Return process

1

Contact us

Send an email to [email protected] with your order number and reason for return.

2

Receive confirmation

We will send you a return form and shipping instructions within 24-48 hours.

3

Prepare the package

Pack the product securely in its original box with all accessories.

4

Ship the product

Send the package to the indicated address. Keep the shipping receipt.

5

Receive refund

Once the product is verified, we will process the refund within 5-10 business days.

4Refund

The refund will be made using the same payment method you used for the original purchase.

Credit/debit card5-10 business days
PayPal3-5 business days
Bank transfer5-7 business days
BLIK/Przelewy243-5 business days

5Shipping costs

Defective productWe pay
Order errorWe pay
Change of mindCustomer pays
Wrong size/model chosen by customerCustomer pays

6Complaints and warranty

All our products have a 2-year warranty according to EU legislation. To make a complaint:

  • 1Keep proof of purchase (invoice)
  • 2Document the defect with photos or videos
  • 3Contact us describing the problem
  • 4We will indicate if the product needs to be sent for inspection

Warranty does NOT cover

  • Damage from improper use or negligence
  • Damage from flight accidents
  • Normal wear and tear
  • Unauthorized modifications or repairs
  • Damage from extreme weather conditions
  • Damage caused by unofficial software

Contact

For any questions about returns or complaints:

[email protected]
+48 784-608-733